Article 30 of Law No. 19.496, which establishes Rules on the Protection of Consumer Rights, provides that when products or services are offered on Internet sites (e-commerce), suppliers must offer their essential characteristics and services, and must comply with the conditions determined by a Regulation, which is still pending.

In order to ensure that consumers make duly informed decisions, strengthening their right to free choice, the Ministry of Economy has made available to the public the draft “Electronic Commerce Regulations”. In this way, comments and opinions are sought to improve the preliminary text of the project.

The project establishes minimum information duties for the different actors in electronic commerce, whether they are sellers or intermediaries (marketplace), in order to guarantee compliance with consumer rights.

The consultation began on October 5, 2020 and will end on October 27.

The minutes of the consultation and the proposal for a regulation are available at https://www.economia.gob.cl/2020/10/05/consulta-ciudadana-reglamento-de-comercio-electronico.htm

In case you require additional information on this matter, you can contact Jorge Tisné (jtisne@jdf.cl)